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Customer Reviews
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Sony VPL-HS51 Video Projector Not Worth the Money
I purchased this product about 7 weeks ago at a price of about $3700.00 with tax. You would think that at this price the product would be reliable the company eager to assist. I had a problem with the Lamp (which costs $300 every time it burns out) failing. When I called the warranty dept at Sony they stated it would take approximately one week to get the lamp in because they were out of stock (telling me that there is a problem with this item). Since that time I have had nothing but a run-a-round from the Sony Corporation. Now i'm told it will be another week and half and another department says it has been shipped, both the service department and the parts department do not communicate with each other and so neither one knows whats really going on. Then try to find a number for the Corporate Headquarters in New York! Good luck. My advice is to stay clear of this product unless they find away to fix the lamp issue and have a competent business that caters to the customers vs blames each other....