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Customer Reviews
Average Rating:
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Terrible experience with broken TV
I have always been a huge fan of Amazon, but this was a terrible experience. I purchased this TV on the Amazon site, but the actual seller was Butterfly Photo. The price of the product was good, although I think the $200 shipping fee is far too high. The TV was delivered after setting a time and date to do so, but $200 only gets the TV into the front entry of your home, and not even an extra 20 feet to the family room where I intended to put the TV. $200 also does not get you your TV unpacked, or the box hauled away. Nothing. You get the TV dropped immediately inside your front door and that's it. So I had to unpack it, get it into the family room by myself, haul away the box (which is enormous, but which also does break down) and wait till someone else came and helped me lift the TV onto the stand. The set up was easy.
The picture was great--for one month. Then on three consecutive days the picture would go black, all sound would go off, and the power light would come on and off repeatedly. I wrote to Amazon, which said--"contact the seller." I contacted the seller which said "we don't take returns, you need to call Samsung." I called Samsung and they gave me a reference number and a phone number to call for a service dealer. I called the service dealer which put me on hold for twenty minutes, then disconnected me. I then called back and the service dealer denied having a reference number for me. Then they found it. Finally I spoke with someone who was pleasant and helpful who scheduled an appointment for a service call. At the appointed time a very nice fellow arrived to fix the tv, opened the box with a new power source in it (which had been shipped by Samsung to the service dealer), and discovered that the box contained the wrong power source. Another week passed before he was able to come back with the right power source and the TV has been fine for the last three days.
This power problem is apparently so common that both the troubleshooting manual and the Samsung web site refer to the symptoms which my TV displayed. After suggesting such helpful tips as unplugging the TV and letting it sit for a minute before plugging it back in, the final "tip" is "The TV is using its power management system." That's it. The TV may be using its power management system, but it's using it to go black and lose sound. There's no description telling you what that means, or how to deal with it. Instead, you first write to Amazon, then to the seller, then call Samsung, then get hung up on....You get the picture (so to speak.) Next time, I'll spend the extra money to deal with a local retailer. The TV does have a really nice picture though, which is why it gets two stars instead of just one.
Rating: 
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It's a winner
We've had this TV for nearly 6 months now, and I love it. The picture quality is great.....it accurately reproduces the signal that is sent to it.....and that is one thing to keep in mind. If you just play standard definition stuff on it, you just get standard definition pictures, albeit very large.
But if you send it HD video, it looks great! The set looks good, and the image looks good as well.
It was easy to set up, and the swivel stand the TV comes with is decent. We wall mounted ours after a couple of weeks (the wall mount was delayed.....not thru Amazon). Just remember it does take 2 people to wall mount a TV this large.
The shipping through Amazon's carrier was good. It showed sooner than anticipated. The carrier called to schedule a delivery time, and they hit that time right on the nose.
There are 2 tiny downside issues...but I believe them to be common to all large plasma screens. The sounds is not all that great, but frankly, if you're going to install a TV this big, make sure you also run the sound through a seperate sound system. That's the only way to get a real home theater experience. Also, the TV gets pretty warm........but that's a function of plasma technology.
All in all, this is a great TV with a stunning picture, at a pretty reasonable price.
Rating: -
GREAT TV
I love this Television. The picture is great, everything is great EXCEPT the sound. For some reason Sampsung put the speakers on the side, so that its way louder in the room next to where i have my TV. This isn't that big of a deal for me, but it is for people watching TV in the room over. If you put this tv in a spot where its not near another open room with a tv it will be fine. But other than that i love this tv and great price on amazon. Also amazon shipped it extreemly well, the last TV i ordered online, not through amazon.com, came broken.
Rating: 
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Great TV for the price
I have had this TV for about 6 months now, and I have been very happy with it. My only complaint would be that to change sources you have to cycle through all of them. There is a way to select them through the main menu, but it takes you just as long to get to that menu as it does to cycle through them.
I thought glare would be an issue since it is installed in a room with a patio door, but I rarely notice the glare. The glare is significantly less noticeable than the CRT it replaced. The CRT used to drive me crazy. I think the flat screen coupled with a tilting wall mount is a big reason for the difference.
Sometimes it seems to have a slightly greenish tint to the picture, but I think that is mostly associated with the source. I only notice it every now and then.
I do worry sometimes about burn-in, but I have not had any issues yet. I don't treat it very special (watch shows in letterbox & with side bars regularly), but I am conscious about not over-doing it and I try to vary things. I would say I'm only slightly more careful than I was with the CRT.
Overall, I'm glad I did not buy an LCD instead. At the time I got this I would have had to pay about $600 more for an LCD with similar performance.
I sit about 8 feet from the screen, and I think it is a perfect size. In some scenes you actually feel like you are flying.
Rating: -
Great Tv!!!
The picture is amazing. There is nothing that can compare at this price.
Shipping was also incredibly fast.
The slight power supply noise that everyone complained about seems to dull out a little bit as you use the television.
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