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Customer Reviews
Average Rating:
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Aweful! Don't buy it!
I own this thing for a year. After first 3 mo of usage it stopped hotsynching. Well, my Palm had a warranty, so I received a new "refurbished" unit. It worked for about 10 months, then I had this problem again. Had to change USB to a different cradle. It worked for a month, and then my PDA died all together. It will not start no matter what! Needless to say, I lost all the data, and as a small business owner, it was a major problem for me. STAY AWAY FROM THIS THING!
Rating: 
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Great for a year, then no Hotsync Twice!!!
My boss and I both bought 505s at the same time. After one year mine would not hotsync. After several days working with support, I was told it must have taken a static electricity charge and will not work. It was just out of warranty. Palm offered me 20% off of a new PDA. Two weeks later the same thing happened to my boss. After investigating we learned this is a known problem and happens frequently. It was a great tool while it lasted. Without hotsync, it is worthless to me.
Rating: 
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Good Device, but one serious problem
Overall, I like my m505. I had no problems with it until yesterday, when it stopped hotsyncing with the USB cradle. I researched this on the web, and it turns out it's a known problem caused by static discharge.
Palm will exchange the device (and the cradle), but you
get a refurbished palm pilot. This means that somebody else used and abused it (and ultimately zapped it). There have been quality problems with these.
More to the point, it's just a temporary fix... the problems can and do occur again. Check out the horror stories on the web, particularly at places like palminfocenter.com
The good news: This doesn't seem to affect the serial interface. That's what I use now. It's slower, but more reliable. And for a tool such as this, isn't reliability the most important virtue it can have?
Rating: -
HotSync problem!
Do not buy this product. HotSync problem due to electrostatic discharge. Shoddy help. I lost my back-up file on my PC after they suggested I uninstall the software (and uninstalled my personal data). This ESD problem is not easily fixable and they will not simply replace your handheld. Would stay away from Palm. I am going to get a PocketPC.
Rating: 
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I've used it for a year with no problems! Good PDA.
I got my m505 in December '01 and have used it for a year now. I upgraded from a Palm IIIc and synching with my old data was a no brainer. I've had virtually no problems for the past year, and couldn't live without it for business as well as personal use (Date Book, Memos and Contacts are my primary uses, I'm not a game ...).
Only problem I've had (I've noticed this in some other reviews) has been that of the power button protruding enough to be pressed when stored in your brief case, thus running the battery down. It's happened to me once in the past year, although I had a portable charger with me. When I recharged it my data was still there! (Not sure if this is guaranteed and it WOULDN'T have been the case with my IIIc.)
Overall, I'm VERY satisfied.
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