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Customer Reviews
Average Rating:
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What a headache
Read many of the previous reviews, had some of the same problems. I have a Windows XP desktop and 2 Vista laptops. Installed the desktop first, using the disc. Set this printer as my default & everything seemed to work fine. Moved on to the my first laptop--did not use the disc, went online for the drivers and my laptop worked fine, nice quality prints. Went on to the second laptop & repeated the process, very slow but worked fine. After that, my desktop started printing half sheets, top line only, garbled prints, you name it. Same problems as others have had. Deleted all from my desktop, laptops still work flawlessly. Reloaded software to my desktop, seemed to work. About a half hour later, my desktop says "printer disconnected'. The printer cannot "see' the computer in order to scan, but I can still copy from all 3 machines. At this point, by the clock, I've spent about 12 hours over 3 days working on this crappy software. Another day & I'll maybe I'll send it back. Strangely, my Vista units work fine--it's the desktop with windows XP giving me the trouble. BAD software--only consider this printer if you're very patient.
*UPDATE*--Just re-installed the drivers to one of my laptops for the 3rd time, the other one I've had to do this 2x. After a period of time, the printer will not work with my Vista laptops. Nor does it work with the Xp. I gave up the XP and bought a Dell printer for that. Disconnecting the printer & sending it back. BUY at your own risk!!!!!!!
Rating: 
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Part Great, Part Mediocre and Always Slow
I purchase this product for my home office where I do quite a bit of business that involves all three functions of this all-in-one. There are some great pros, but DO NOT neglect the cons as they are enough to make me reconsider a new printer all together.
PROS
-"Set it and forget it copy, scan and fax functions" Meaning that unlike other all-in-ones, this product allows you to leave the items you want to copy, scan or fax in the feeder and it will take care of the rest. I realize that this feature is standard with most copy and fax machines, but it's not always available for the scanning function on other machines, and if you need to do multiple page scans it will really make your life easier.
-Wireless reduces clutter
CONS!
-THIS MACHINE PERFORMS ALL FUNCTIONS IN AN EXTREMELY SLOW MANNER, EVEN IF YOU HAVE QUALITY SET TO LOW RESOLUTIONS. Even vital, simple functions, such as copying go slowly on this device as opposed to many all-in-ones that are considered inferior to this machine. I cannot stress enough how bad this part of the machine is, so if you are looking for speed and efficiency, you might want to look elsewhere.
Rating: 
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So great that I bought a second one!
Having been frustrated with network printing in the past, I bought this printer for my office based (mainly) off of the good reviews regarding integration. We have a network comprised of both Windows and OSX machines. Both work great with this device. When network scanning, the device actually asks you which computer you want scan to (which I thought was pretty cool).
I was so happy with it that I bought a second for my home (also an OSX / Windows network). I was happy to see that the software had no issues with the software confusing the two machines given they are identical. (The software is surprisingly good for OEM software, btw).
I highly recommend this device. As a side-bonus, it looks cool too ;)
Rating: -
Amazing What This Thing Can Do
I just set this up and can't begin to tell you all how pleased I am with this wonderful product. It really does live up to it's billing. And everythhing it does is so intuitive. The control panel is a joy to use and all of it's many features function flawlessly. The automatic document feeder is fabulous and it never gets jammed or feeds more than one piece of paper at a time. I had occassion to give the duplexer (prints on both sides of one piece of paper) a real "trial by fire." The unit does not come with a manual (that sucks). It's on the provided CD. I like a paper copy of an operating manual so I printed out all 212 pages duplexed in "fast draft" quality. I was expecting the print quality to be so-so at best for this setting but was amazed at how good it looked as it printed. And the duplexer worked flawlessly, printing out all 212 pages on "only" 106 pages of paper.
Now for a couple of nitpick negatives. The unit is not the quietest in operation so don't expect to be using it at 2:00AM with your spouse trying to sleep. Not at least unless you enjoy getting yelled at. And the supplied software is a little buggy. We had to uninstall and reinstall it twice before getting it to work properly and we're just running Windows XP with a USB connection (no wireless). That's about all I can think of to criticize so far.
The unit is very attractive and a lot smaller and less obtrusive that the highly rated Canon 850. And the illumination for the LCD panel is a very attractive pure white rather than that drab 'sort-of-green' that you sometimes see on LCD's. And the price was fabulous. I paid $149.95 with no delivery (sorry Amazon, I love you, but this time you weren't the cheapest). Five years ago something like this would have cost north of $500.
Amazing, just amazing.
Rating: -
Mixed feelings...
I have mixed feelings about this printer, and by looking at the reviews I'm not the only one. The first one I bought had faulty software and after 2 days on the phone with a woman who sounded like she was outside at a pool party and just had me on mute (I don't think tech support peoeple work in an office), I decided to return the printer and buy another one. The reason I gave this printer a second chance was I just couldn't find another that was as inexpensive but was wireless and had all the other features, (printing front and back etc.) I also really wanted it to work. I had the same software problems so I reinstalled Windows XP on my computer and tried again. Finally it worked... but not for long. After about a month of use the wireless component keeps failing and the software tells me there is no connection. (I made sure it was not due to my firewall or security settings). I guess it's different for everybody, but I can't stand behind this printer 100%. I really like its design and function, I just wished it worked ALL the time! Tech support is also a joke, I fixed the printer the first time on my own. Seriously though you get transferred to India and then back to America and the 3 people I talked to were all in places that did not sound like an office. I could hear wind, music and other voices laughing. Must be a great job but I would have liked the full attention of the person trying to help me. I found the support in India to actually be more serious and helpful. Anyways, buy at your own risk, it seems to work great for some and not so much for others. I'm just glad I got a store warranty becaue if I can't fix this one I'll have to get another.
Oh one other thing, after the printer prints the pages, they fly off and land on the floor. There is not a very good paper catcher at the end of the printer. I have to put a chair against it to catch my pages if I don't feel like standing there and grabbing each one. Poor design... hopefully the next version will fix this issue.
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