HP Officejet 6310 All-in-One Printer/Fax/Scanner/Copier (Q8061A#ABA)

Binding: Electronics
Brand: Hewlett-Packard
EAN: 0882780472679
Label: Hewlett Packard
Manufacturer: Hewlett Packard
Model: Q8061A#ABA
Publisher: Hewlett Packard
Release Date: 2006-04-29
Special Features: nv:Print Method^Thermal Inkjet|Resolution^Up to 4800 x 1200 DPI (Color)|Resolution^Up to 1200 dpi (Black)|Maximum Duty Cycle^3,000 Pages Per Month|Print Speed^Up to 30 PPM (Black)|Print Speed^Up to 24 PPM (Color)|Dimensions^17.9'W x 15.3'D x 9.3'H|Special Features^Supports 7 Types of Memory Cards|Special Features^Copying Capability|Special Features^Scanning Capability|Special Features^Fax Capability|Connectivity^Ethernet|Connectivity^USB|Connectivity^PictBridge
Studio: Hewlett Packard

Editorial Review:

Features:

Robust and affordable all-in-one printer, fax, scanner, and copier
Crisp and clear 1,200 dpi black and white print quality; 4,800x1,200 dpi full-color print quality
Prints or copies up to 30 pages per minute
Windows and Mac compatible
1-year limited manufacturer's warranty

Accessories:

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Accessories:

Availability: Usually ships in 24 hours

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Customer Reviews

Average Rating: out of 5 stars

Rating:

- Color me unhappy with the product and company!
I've lost track of how many HP printers I've owned over the years. Until this one all have been more than satisfactory. The first problem I had with the 6310 should have been a sign -- "technical support" was almost useless, I eventually figured out the problem pretty much on my own.

The most recent problem was a "paper jam" error for one that didn't exist. I searched the knowledge base, tried everything to no avail. An email to tech support yielded the suggestion I repeat everything I'd already done. This dialog was repeated over nearly one week and it was apparent that most of the dialog was boilerplate interspersed with observations that I was a most valued customer. What wasn't boilerplate consisted of incomplete sentences and barely understandable language.

Ultimately, the "solution" offered was a "service plan" which effectively meant I could get a refurbished machine for slightly MORE than I just paid for a brand new one her on Amazon. (Horaay for Amazon; boo for HP.) When I questioned this I was told to buy a new machine.

When I asked for contact from someone with authority it was refused and I was given the phone number for technical support because email technicians are not allowed to call customers (the word "valued" was missing). A thorough search of the HP site did not yield any customer service function.

As a double irony, I was asked to complete a survey regarding my experience with the now resolved problem. When I attempted to the web site didn't work.

If you purchase an HP device, I'd suggest you start with the realization that there is no support and you've bought a "throw-away" product from a company that doesn't care much about customers.

Rating:

- Not the same quality!!
I am still getting used to the 6310 All-in-One. My last printers have been HP All-in-One printers and both were the same model, purchased about 4 years ago (I am forgetting which series). I am so sorry they are no longer made. Both were real work horses. One of those printers was used in an urban classroom and completed virtually all my copying needs (for 4 years!) because no school copier was available. The ink refill kits worked great!

In contrast, this HP seems hardly able to function with moderate at home use. The ink cartridges don't last long before the printer starts sending error messages. Whenever these error messages need to be ignored (press OK), it takes a LONG time before the printer responds. In addition, the copy quality is low - nowhere near the quality of my earlier HPs. The edges of my copies are blurry. This is the case regardless of how careful I am to lay the paper completely flat on the glass.

Often, for no apparent reason, the printer makes these "adjustment" sounds that appear to be the print cartridges or some other internal part slamming into place. This cannot be good for a machine that is less than a year old and has had fairly light use.

I am going to need to either buy a different All-in-One, or pay to get the others fixed. Even if the repairs cost me a few hundred dollars, it would still be worth it to not have to deal with this machine.

Very disappointed!

Rating:

- the product is not as expect, but amazon issued full refund
What can I say? Amazon has the best customer service ever. I bought the HP printer and test print it, I inserted the inks and use the photo paper comes with it to test print. It was way too slow. And I request a refund, I thought I'd lose money on the shipping and they will only issue partial refund. But, after I called the customer service and told them my situation, (opened item is not eligible for a full refund), they said they will pay for the shipping cost and issue full refund. I don't get or lose anything for the transaction, Base on the experence with amazon, I'd definately come back again.

Rating:

- Great features, but not sturdy or reliable
I've owned a number of HP printers, and I've loved every one but this one. The biggest problem is constant carriage jams (usually easily fixed by pushing the OK button), and fairly frequent paper jams. The top of the machine is poorly aligned, and I have to fiddle with it to close it every time I open it to deal with those carriage and paper jams. When it prints, the printing is of good quality.

Printing envelopes is a real hassle, and the envelopes jam frequently - my old HP printer did envelopes like a charm. The scanner and fax functions work well, and it's nice to have a network connection for this all-in-one.

I have the impression the newer HP printers are made much more cheaply than the old ones were, because I'm starting to have problems with newer HP printers at work.

I own HP stock and I hate to say this, but the most recent printers I've bought have been from Canon.

-Joe-

Rating:

- Under $100 for an all-in-one that can do wireless!
The HP Officejet 6310 has everything I want in an all-in-one including the ability to connect to my home office wireless network; hooking up an ethernet cable to my wireless router. Ink costs are on par with other HP deskjet models I've owned. (I tend to put the printer settings on fast draft so that I use less ink, but the small tanks that ship with this model were a bit of disappointment as I think I'll be lucky to get 200 text pages out of them before replacement.) Replacement costs for both tanks is about $40.

The unit is compact and seems to be well built. Drivers installed easily on two XP Home machines, however I needed to go to hp.com to download a software/driver suite for Vista (64-bit), as the CD that shipped with it was not adequate. I used a network connection INSTEAD of a USB connection (don't use both...). Setup time for the printer and all three computers was about an hour. (Mainly because of the time it took to get the drivers on the machines.)

The 6310 can print or copy without the computer being on. A nice feature. It also seems very fast and quiet compared to my deskjet. Scans are clean and clear, as are the copies. The fax setup was also quick and easy. If you have an answering machine set it to 4 rings...the fax picks up on the 6th!

For under $100... I don't think you can go wrong for a home office or dorm room.

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I think the BlogOn conference was overproduced. In the name of professionalism the organizing firm turned off potential speakers, oversubscribed sponsors, etc.

I would have liked a debatable topic (aside from *blogging = journalism*. Two people slugging it out. Or a devil's advocate taking challenges from the floor.

I would have liked more hard numbers. Facts. Charts. Diagrams. We have the analytic tools to BS-check them; harder on vague opinions and single-points-of-observation.

I found it disturbing how much money was being commanded (from both attendees and sponsors) for a conference at a university. Maybe it was because it was at Berkeley? Maybe we should have taken over a community college or a Cal State or a DeVry. The facilities costs would have been cheaper at least. I heard an organizer apologize and say the next one would be at a hotel, like that would have been better.

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There are huge ideas to be explored, even in the world of applying blogs to media strategy and the enterprise. And most of the big ideas weren't even on the agenda at BlogOn. Probably because it was catering to those who want to commercialize, fund, and otherwise exploit (excuse me, "get in on") the emerging medium.

Let's fork these conferences so advanced topics on business and technology and culture fit the participants.

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The fact that I'm able to type this blog entry less than a week after the operation has me hopeful that recovery will be quicker than I was led to believe, but it will still be a few weeks before I'm able to really tackle any serious work.

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I have just moved my personal site over to a new Typepad location. You are all welcome to visit.

The site's archive will remain intact here until I can figure out how to map it to a new location.

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HP Officejet 6310 All-in-One Printer/Fax/Scanner/Copier (Q8061A#ABA)

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