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Customer Reviews
Average Rating:
-
breaks easily/customer support is a joke
display screen cracks easily. to make matters worse, don't spend the extra money to buy the protective case because the closure magnets on it also cause the screen to crack. when you call customer service, they charge at least $175 to repair and are very rude.
Rating: -
breaks easily, can't be repaired cheaply
I purchased an HP IPAQ 4155 several months ago and was initially impressed with its functionality and power. However, the touch-screen fractured shortly thereafter, rendering it useless. I don't recall placing any stress on the screen or striking it, but it fractured while sitting in my pocket in its 'protective' case. Very fragile. The replacement touch screen cost $85 (I was just replacing the touch screen, not the LCD itself)! My trouble was only beginning. I am a trained computer technician, but I could not even OPEN up the damn unit to replace the touch screen without the case breaking into pieces. What a rip-off. They purposefully designed the unit so that you have to buy a new one if anything breaks, or send it in to HP so they can charge you an arm and a leg. I will not buy another HP product.
Rating: -
Screen Breaks and it will.
All the good reviews are from people that have just purchased this item. Wait till the screen breaks by its self.
I have owned 5 ipaqs, starting with the Aero and going all the way to 4155.
One day I looked at my ipaq and it had a crack on the screen about 1 inch long. I knew immediately that the crack will grow and it did.
The unit has never been dropped or mishandeled. Its does not even have a scratch on it. I am a person that uses a super fine tip fiber tip for my regular writing and never exert any pressure on the pen, letalone the stylus.
The crack came by its self and now the repair costs are in excess of 180 $.
After reading all the people that have broken their ipaq screens I am thinking of filing a class action law suit against HP. They should provide free screen replacements to their customers. (something similar to what compaq had to do to replace all floppy drives for their customers)
I will try to setup a blog page where we can get together and sue the company.
[...]
Rating: -
Melted screen
Like other reviewers I was very excited about this little toy, until (as happened with other reviewers too) the screen melted yesterday. Now I am stuck without the PDA and with a headache of fixing it. HP should spend more on engineering and quality parts, less on marketing.
Rating: -
Get a Palm.
When I got up today I found my iPAQ 4155 with a melted screen. Sometime in the night sitting on it's base it just died. Called support and was told that it was a common thing to have happen. Then I was told that it would be $175.00 to fix it. I'm now going out and getting a Palm. I wish I would have saved my money.
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