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Customer Reviews
Average Rating:
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Excellent small business phone
This phone is great for our 6 person business. Four of our employees work in our upstairs office space, and two of us are on the lower level. We have particularly enjoyed the intercom feature which allows us to interface without yelling up and down the stairwell! A great price for a great product!
Rating: 
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Works ok....except for the speakerphone
I bought five of these for small business use. We like to use speakerphones a lot. Since sound does not typically pick up well from even a couple feet away I plan on sending them back once I find an alternative. Sometimes it does pick up ok, although faintly for the person on the other end of the line. Other times, then report that my voice is not only faint, but also cutting in and out.
The speaker itself does not put out sounds in very good quality. You will turn up the volume trying to hear better and it will become distorted, like a cell phone speakerphone. So not recommended if you plan on using the speakerphone a lot.
Rating: 
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AT&T 974 phone
I bought 3 of these. I did my homework in reading all the reviews and still chose this phone as it was the only one at a reasonable price that would do what I thought I wanted it to do.
First - The color - "ick" - I guess I thought it meant a *dark* charcoal gray/blue but it is more of a *light* gray/blue. It certainly does not match anything in an office setting, but I'm more concerned with the function than the color.
Second - The function - The handset if comfortable to hold but you need to make sure it is exactly on your ear and mouth or you lose the quality. I like to hold the phone cradled in my neck freeing both hands to work while talking but that isn't possible as you lose the sound quality. I know .. use a headset, but I don't.
I have one in the home office and one in the kitchen. If I answer in the office and someone leaves the office to get the extension in the kitchen, they cannot answer it until you put yours on *hold* or you transfer the call to that extension, the same goes if it is a phone that is "not" a compatible phone. It seems you have to put it on hold in order to release it to someone on another phone.
The intercom feature works good. The third phone is in another building. I can intercom to that extension phone instead of walking across the parking lot and instead of using one line to call another line thus tying up two phone lines. I have not tried the call transfer yet but I assume it works okay.
I checked room monitor just for the fun of it. I don't really need this and it probably could be interpreted as an invasion of privacy. But I can sit in the home office and turn on room monitor in the other building and listen to see if the Employees are playing around instead of working, or if they are "talking about me" ha ha. This feature to me seems to be a waste. I would much rather that AT&T put music on the hold button. I put someone on hold for over a minute just to test the feature. They said it was dead silence while they were on hold. I heard the 30 second reminder beep.
It is unfortunate that there is no compatible cordless phone. When I intercom or transfer a call to the extension in the other building, they have to RUN across the building to answer the call. It would be nice to have a portable to carry to answer the intercom.
I would have given 4 stars for the operation of the system, but I'm giving 3 stars for the no music on hold and no compatible cordless phone for intercom and transfer.
I could not even consider giving 5 stars because of the quality of the handset.
Rating: -
Great Phones
These are great phones and easy to setup. Would be good for any small business! I recieved them in a timely fashion and no hassels what so ever.
Rating: -
Works fine for us, with one exception
We use an AT&T 974 speakerphone in our small business. It works fine for us, and the built-in caller id display is a big help. It will even display incoming caller information when the line is in use, if you have the "caller ID on hold" feature from the phone company.
The only big drawback we've found so far is with the "hold" feature. When you put a call on hold and pick up on another extension which is not one of the compatible AT&T models, the AT&T 974 does not release the line. After the extension is hung up, the AT&T 974 keeps the line on hold for 30 minutes! AT&T says this feature only works properly with other compatible models made by AT&T. It's an inconvenience, to be sure, and for our household, where we have seven phones, a big investment which we haven't been able to justify yet.
Virgin America formally launches: Last week, Virgin America offered free Wi-Fi on its single Internet-equipped aircraft, My Other Ride's a Spaceship. Today, the service goes commercial ($10 for flights 3 hours or shorter; $13 for longer flights), and the rollout to other planes begins. Virgin has a special URL--http://wifitracker.virginamerica.com/--that takes you to a tracking page showing which flights in progress have Wi-Fi, but they don't yet tell you how to determine whether a given flight you'll be on will offer the service. With 24 planes and a plan to add service one per week, that shouldn't be a problem for long.
Heathrow Airport Coach Link adds Internet service: Icomera, a leading transportation Wi-Fi firm, has added free Wi-Fi to FirstGroup's RailAir coach service that connects Heathrow Airport with Reading in England. RailAir runs every 20 minutes for a 50-minute route. FirstGroup handles 3 million passengers a day across all its routes, which makes it a plum market for future expansion.
